Frequently asked questions

Who writes the letters?

Every letter is personally written by our founder based on what you share in the intake questionnaire. It is never a template or automated message.

Can I enroll someone else?

Yes! Many subscriptions are gifted by a family member or friend. You'll fill out the intake questionnaire on their behalf and we'll send a welcome note letting them know who arranged it if you'd like.

What if they don't write back?

That's completely fine. The return postcard is there if they'd like to use it but there's no obligation. Some people write back every month, some occasionally and some not at all. The letters keep coming either way.

Is this therapy or counseling?

No. Letter Writing Studio offers personal correspondence and connection, not counseling, therapy, medical care or crisis support. If you or the person you are enrolling may be in emotional crisis, please contact a mental health professional or a crisis line directly.

Who should I contact if something seems wrong?

If you enroll someone else,  we'll treat you as our point of contact for anything that needs attention. For instance, if we notice a long stretch of discontinued reply and want to check that all is well. You can always contact us at Info@LetterWritingStudio.com